Security, Privacy, Ordering Options, Return Policy, Shipping, Availability, Special Order, Payment Options, Disclaimer of Warranties
Thank you for shopping at Schatz Motorsport.com. We' ve done our best to assure the privacy and security of your transactions with us. Customer satisfaction is our number one priority.
Our site uses the industry-standard Secure Socket Layer (SSL) technology provided by Thawte Digital Certificate Services. SSL is an encryption procedure that "scrambles" the information that you send to us, making your online transaction safe. Check for a lock at the bottom of your screen at the point of checkout, this lock ensures that you are entering information on a secure page.
At Schatz Motorsport, we are committed to ensuring your privacy as a customer. You can be confident that we do not sell or exchange names or any other information about our customers with outside companies or third parties.
If you have concerns about ordering online or wish to pay by check, please call (805) 482-7278 to place your order by phone. Our office hours are Monday through Friday, 9:00 am to 5:00 pm, PST, and Saturday 10:00 am to 4:00 pm, PST.
Order by fax any time of day, seven days a week. Simply print the Fax Order Form*, or write us a note with the product information, quantity, and description. Include your shipping address, preferred method of shipping, and credit card information. Our fax number is (805) 482-3630. Please include your e-mail address.
* You must have Adobe Acrobat Reader
Your order can also be sent by e-mail to: sales@schatzmotorsport.com, or mailed to:
P.O. Box 522
Camarillo, CA 93011All sales will be confirmed via e-mail within 24 hours of receiving your order. We do not recommend sending any credit card or bank account information via e-mail.
Your satisfaction is very important to us. If you are dissatisfied with your purchase, for any reason, you may return it within 15 days of receipt of your order. Merchandise must be in its original condition with original packaging and accessories for a full refund, excluding shipping charges. Returned merchandise must be in re-sellable condition to be eligible for refund. Used items cannot be credited. Special order, custom, electrical, "racing only", or otherwise noted items are not returnable, unless previous arrangements have been made. Merchandise damaged due to shipment must be handled by the Buyer and the delivering carrier. Please allow at least 14 business days from the day you return your package for your account to be credited.
Our normal method of shipping is UPS ground. Online orders will receive other shipping options (UPS 3-Day, 2nd Day Air or Next Day Air) at the point of checkout. You may call for other shipping methods. Items noted as heavy or oversized will require extra shipping charges and/or will be shipped freight collect. We do not ship on Saturday and Sunday.
Alaska and Hawaii will be shipped by UPS Air, please e-mail us for a quote. Canadian residents are shipped via UPS Canada Standard.
International orders will be shipped UPS Worldwide Express. Rates will be quoted at the time the order is placed.
Please be aware that you are responsible for any Customs & Duties imposed by your country.
Due to the high number of fraudulant credit card transactions, International orders will be shipped to the credit card holder's billing address only.
We verify all International credit card transactions.
A handling fee of $3.50 will be added per order.
If the availability of an item is such that we will be unable to ship to you within 3 business days we will contact you via e-mail or phone.
We can not confirm the price of a special order item until you have ordered the product. At such time we will e-mail you with the price. No refunds on special order items. Special order items include any custom size, color, or other nonstandard option.
We accept Visa, Master Card, Discover Card and American Express. Phone or mail orders may be paid by personal, cashier, or electronic check. Orders paid by personal check will not be shipped until the check has cleared. All payments will be made in US funds drawn on a US bank. No COD's.
